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At Golf Gear Shop, we stand behind our premium golf equipment as firmly as you stand over your putts. If you’re not completely satisfied with your purchase, our straightforward returns process ensures you can shop with confidence.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original, unused condition with all tags attached. Like a well-maintained golf club, items must show no signs of wear or use.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Golf gloves
  • Grips
  • Personalized or custom-ordered equipment
  • Used golf balls (unless defective)

How to Initiate a Return or Exchange

Follow these steps as carefully as you’d line up a championship putt:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our customer service team will respond within 24-48 hours with return authorization and instructions
  3. Package Securely – Use the original packaging if possible, ensuring clubs and accessories are protected like they’re heading to the PGA Tour
  4. Ship Back – Send to our warehouse at:
    Golf Gear Shop Returns
    3175 Pretty View Lane
    MONTICELLO, US 55582
  5. Track Your Return – We recommend using a trackable shipping service

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. For exchanges, we’ll cover the cost of shipping your new item once we receive the return.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

Want to swap that driver for a different loft? Need a different size golf bag? Follow the standard return process and include a note specifying your desired exchange. We’ll process your new order once we receive the original item.

Damaged or Defective Items

If your golf equipment arrives damaged or defective (which we work hard to prevent with our tournament-level packaging), contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For orders shipped outside the U.S. (excluding restricted regions), return shipping costs are the customer’s responsibility. Duties and taxes are non-refundable.

Return Request Template

Use this template to ensure we have all necessary information:

Subject: Return Request – Order #[Your Order Number] Dear Golf Gear Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]) placed on [Order Date]. Item(s) to return: – [Product Name] – [Quantity] – [Reason for Return] For exchanges, I would like: – [Desired Replacement Product] Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Questions?

Our customer service team is standing by like caddies on the first tee, ready to assist with any return questions. Contact us at:

Remember, at Golf Gear Shop, your satisfaction is as important as your handicap. We’re committed to ensuring every purchase meets your high standards – just like your golf game deserves.